Cooking up bespoke digital solutions
At Chemica Labs, we specialise in transforming your digital challenges into bespoke solutions. From robust CMS builds to seamless middleware and database management, our dedicated team works closely with you to ensure your business thrives in the digital landscape.
What We Do
At Chemica Labs, we pride ourselves on being your partner in innovation. We understand that every business has unique needs, which is why we offer tailored digital solutions designed to enhance efficiency and drive growth. Our services include:Custom CMS Development: We build user-friendly Content Management Systems that empower your team to manage digital content effortlessly.Middleware Solutions: Our middleware services ensure seamless communication between disparate systems, optimising your operational workflows.Back-End Development: We create robust back-end infrastructures that support your applications, ensuring reliability and scalability.Partner Integrations: We help you connect with key partners, platforms, and third-party systems to streamline your business operations. Whether it's integrating with CRM tools, payment gateways, or supply chain systems, we ensure smooth collaboration between your technology stack and external services.Whether you are a startup or an established enterprise, we are committed to delivering solutions that not only meet your current needs but also adapt as your business grows.
The Team
Who We Are
Chemica Labs is a family-run digital solutions provider, blending technical expertise with strategic insight. Founded by Ben and Sophie, we are a dedicated team passionate about helping businesses thrive in the digital age. With complementary skills and decades of combined experience, we work closely with clients to deliver bespoke solutions that are both innovative and practical.Ben – CTO & Director
With over 25 years of experience building web-based technical solutions, Ben is the driving force behind the development and technology at Chemica Labs. His deep understanding of back-end infrastructures, CMS development, and middleware solutions allows him to create systems that are not only efficient but also scalable. Ben has a proven track record of delivering complex projects that meet the unique needs of businesses across various industries. His hands-on approach ensures that every project is crafted with precision, from the architecture to the final deployment, making sure your digital foundation is solid.Sophie – Business Developer
Sophie brings her wealth of experience in business development, strategy implementation, and organisational restructuring to Chemica Labs. Having worked with medium and large organisations, Sophie knows how to identify growth opportunities and streamline processes for better efficiency. Her role is to understand your business objectives and ensure that the solutions we build align with your long-term goals. Sophie's strategic mindset and attention to detail make her a key player in helping businesses not only adopt new technologies but also maximize their impact.Together, Ben and Sophie form a dynamic team that combines deep technical knowledge with strategic business insight. At Chemica Labs, we’re not just a service provider — we’re a partner invested in your success.
Contact Us
We’d love to hear from you! At Chemica Labs, we are ready to partner with you on your next digital project. Whether you have a question, need a consultation, or want to discuss your unique digital needs, don’t hesitate to reach out.Get in Touch:
Clients
Raising Agents
Website design and build for an agency providing fundraising, marketing, and strategic consultancy services that enable organisations of all sizes to meet their fundraising ambitions.
Surfing England
Currently working with this country's national governing body of surfing to provide digital membership card services, streamlining their membership benefit system.
Privacy
Your Privacy MattersAt Chemica Labs, we believe in being transparent about how we handle your personal information. Whether you're using our services directly or through one of our partners, we want you to understand what information we collect, why we need it, and how we protect it.Our Commitment to You
We collect only the information necessary to provide you with our services
We prioritize the security and confidentiality of your personal data
We do not sell or share your information with advertisers or marketers
We respect and uphold your legal rights regarding your personal information
This privacy policy explains in detail how we collect, use, and protect your information. It also outlines your rights and choices when it comes to your personal data.If you have any questions about our privacy practices, please don't hesitate to contact us at [email protected].
Privacy Policy
Last updated January 20, 2025This Privacy Notice for Chemica Labs Ltd ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:
Use any service of ours that references this Privacy Notice.
Use our membership card services, either directly or through a partner.
Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns?Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].SUMMARY OF KEY POINTSThis summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
Table of Contents
1. What information do we collect?
Personal information you disclose to usIn Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.Sensitive Information
We do not process sensitive information.All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.Information collected from other sourcesIn Short: We may collect limited data from public databases, marketing partners, and other outside sources.In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
2. How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.We process your personal information for a variety of reasons, depending on how you interact with our Services, including:- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.We also may need to share your personal information in the following situations:- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3. What legal bases do we rely on to process your personal information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.If you are located in the EEA or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
5. how long do we keep your information?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
7. What are your privacy rights?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.We will consider and act upon any request in accordance with applicable data protection laws.If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.Withdrawing your consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.However, please note that this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.Account InformationIf you would at any time like to review or change the information in your account or terminate your account, you can:
- Contact us using the contact information provided.Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.If you have questions or comments about your privacy rights, you may email us at [email protected].
8. Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
9. Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
10. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:Chemica Labs Ltd
The Old Bakehouse
North Street
Northam
Devon EX39 1DH
United Kingdom
11. How can you review, update or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.