Cooking up bespoke digital solutions

At Chemica Labs, we specialise in transforming your digital challenges into bespoke solutions. From robust CMS builds to seamless middleware and database management, our dedicated team works closely with you to ensure your business thrives in the digital landscape.

• About
• The Team
• Clients
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• Privacy

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What We Do

At Chemica Labs, we pride ourselves on being your partner in innovation. We understand that every business has unique needs, which is why we offer tailored digital solutions designed to enhance efficiency and drive growth. Our services include:Custom CMS Development: We build user-friendly Content Management Systems that empower your team to manage digital content effortlessly.Middleware Solutions: Our middleware services ensure seamless communication between disparate systems, optimising your operational workflows.Back-End Development: We create robust back-end infrastructures that support your applications, ensuring reliability and scalability.Partner Integrations: We help you connect with key partners, platforms, and third-party systems to streamline your business operations. Whether it's integrating with CRM tools, payment gateways, or supply chain systems, we ensure smooth collaboration between your technology stack and external services.Whether you are a startup or an established enterprise, we are committed to delivering solutions that not only meet your current needs but also adapt as your business grows.

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The Team

Who We Are
Chemica Labs is a family-run digital solutions provider, blending technical expertise with strategic insight. Founded by Ben and Sophie, we are a dedicated team passionate about helping businesses thrive in the digital age. With complementary skills and decades of combined experience, we work closely with clients to deliver bespoke solutions that are both innovative and practical.Ben – CTO & Director
With over 25 years of experience building web-based technical solutions, Ben is the driving force behind the development and technology at Chemica Labs. His deep understanding of back-end infrastructures, CMS development, and middleware solutions allows him to create systems that are not only efficient but also scalable. Ben has a proven track record of delivering complex projects that meet the unique needs of businesses across various industries. His hands-on approach ensures that every project is crafted with precision, from the architecture to the final deployment, making sure your digital foundation is solid.Sophie – Business Developer
Sophie brings her wealth of experience in business development, strategy implementation, and organisational restructuring to Chemica Labs. Having worked with medium and large organisations, Sophie knows how to identify growth opportunities and streamline processes for better efficiency. Her role is to understand your business objectives and ensure that the solutions we build align with your long-term goals. Sophie's strategic mindset and attention to detail make her a key player in helping businesses not only adopt new technologies but also maximize their impact.Together, Ben and Sophie form a dynamic team that combines deep technical knowledge with strategic business insight. At Chemica Labs, we’re not just a service provider — we’re a partner invested in your success.

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Contact Us

We’d love to hear from you! At Chemica Labs, we are ready to partner with you on your next digital project. Whether you have a question, need a consultation, or want to discuss your unique digital needs, don’t hesitate to reach out.Get in Touch:

[email protected]

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Clients

Raising Agents
Website design and build for an agency providing fundraising, marketing, and strategic consultancy services that enable organisations of all sizes to meet their fundraising ambitions.

Surfing England
Currently working with this country's national governing body of surfing to provide digital membership card services, streamlining their membership benefit system.

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Privacy Notice

Last updated August 12, 2025This Privacy Notice for Chemica Labs Ltd ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

Questions or concerns?Reading this Privacy Notice will help you understand your privacy rights and choices. When acting as a “processor” according to GDPR guidelines, the “controller” is responsible for making decisions about how your data is processed, and we implement them.Service-specific privacy supplements.Some Services (e.g., our Business Promotions & Advertising Services) have additional privacy details. If a supplement applies, it appears as an annex and prevails for that Service.When acting as a “controller” as defined by GDPR guidelines, we are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].SUMMARY OF KEY POINTSThis summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.Do we process any sensitive personal information? We do not intentionally process sensitive personal information.Do we collect any information from third parties? We may collect information from public databases, social media platforms, and other outside sources. Learn more about information collected from other sources.How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information, but no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.What are your rights? ? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

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Table of Contents

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1. What information do we collect?

Personal information you disclose to usIn Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.Sensitive Information
We do not process sensitive information.All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.Information collected from other sourcesIn short: We may collect limited business contact details from public sources for “Business Directory” Services (see the relevant Service-specific supplement, if applicable).This may include business names, trading names, generic business email addresses (e.g., info@), role-based emails (e.g., sales@), business phone numbers, business social-media profiles and URLs, and other business directory data. We do not automatically publish or retain personally identifiable details from these sources unless you have opted-in (for example, where a sole trader uses personal contact details).We will contact business owners to verify details and to provide opt-out/opt-in choices.

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2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.We process your personal information for a variety of reasons, depending on how you interact with our Services, including:- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

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3. What legal bases do we rely on to process your personal information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.If you are located in the EEA or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.- Legitimate business interests. We process some personal data because it is necessary for our legitimate interests (or those of a third party) and those interests are not overridden by your rights and freedoms. We carry out a Legitimate Interests Assessment (LIA) for these activities and keep it under review; a summary is available on request.Examples of our legitimate interests.- Running and securing our Services: operating our websites and apps; preventing abuse and fraud; detecting and investigating incidents; keeping systems and data secure; maintaining accurate logs and backups.
- Service improvement: measuring performance, fixing bugs, and developing new features using aggregated or de-identified analytics.
- Business operations: planning and reporting, contract administration, enforcing terms, establishing/defending legal claims, and complying with non-overriding industry norms and regulator guidance.
- Client relationship management: handling non-marketing service messages and support communications.Your right to object. You can object to processing based on legitimate interests at any time (Article 21). If we cannot demonstrate compelling legitimate grounds that override your interests, rights and freedoms—or the processing is for direct marketing—we will stop.
Service-specific supplement: Business Contact Directory (if you use this Service)
For our optional Business Contact Directory Service:
- Corporate/business contact data (opt-out): We rely on legitimate interests to compile and publish basic, non-personal business contact points (e.g., business name, trading name, company number, business address, role-based or generic emails such as info@ or sales@, main phone numbers, website URLs, and business social profiles) from publicly available sources. We balance this against individuals’ rights by (i) limiting listings to non-personal contact points, (ii) verifying details, and (iii) providing an easy opt-out at any time.
- Verification messages are not marketing: We may send a one-off or limited verification communication to a business contact point solely to confirm details, provide the opt-out link, and request corrections.
- Sole traders/personal details (opt-in only): Where contact details identify a natural person (for example a personal email, mobile number, or home/trading address), we do not publish without your consent (we use consent, not legitimate interests, for publication). If consent is later withdrawn, we remove the listing.
- Suppression records: If you opt-out, we keep minimal suppression data (for example hashed contact details) so we don’t re-add you inadvertently. We consider this necessary for our legitimate interests and proportionate to honour your choice.
How we balance our interests with your rights.
For each activity above we consider: (i) our purpose and whether the processing is necessary; (ii) the reasonable expectations of users and business contacts; (iii) the nature of the data (we avoid publishing personal contact details without consent); and (iv) safeguards (verification, opt-out/opt-in, minimisation, security). Where the balance is not met, we switch to another lawful basis or do not proceed.
How to object or ask for our LIA summary.
Email [email protected] with the subject “Legitimate interests – objection” (and tell us which processing you’re referring to). You can also request a non-confidential summary of the relevant LIA.

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4. When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Sub-processors (service providers). We use vetted third-party service providers (“sub-processors”) to help deliver some Services. Our current list is set out in Annex C – Sub-processor List. We may update the list from time to time. For Services we provide as a processor on behalf of a controller, we will give the controller prior notice of any intended addition or replacement and honour any rights to object under the Data Processing Agreement.

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5. How long do we keep your information?

In short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personally identifiable information for longer than the period of time in which users have an account with us, or have opted in to use our services, unless explicitly stated in an annex for a particular service.When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.For Services that have a service-specific supplement (e.g., the Business Contact Directory), retention for that Service is set out in the supplement.

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6. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

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7. What are your privacy rights?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.We will consider and act upon any request in accordance with applicable data protection laws.If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.Withdrawing your consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.However, please note that this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.Account InformationIf you would at any time like to review or change the information in your account or terminate your account, you can:
- Contact us using the contact information provided.Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.If you have questions or comments about your privacy rights, you may email us at [email protected].

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8. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

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9. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

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10. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:Chemica Labs Ltd
The Old Bakehouse
North Street
Northam
Devon EX39 1DH
United Kingdom

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11. How can you review, update or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a request or a data subject access request. You may email us at [email protected] or contact us by post at:Chemica Labs Ltd
The Old Bakehouse
North Street
Northam
Devon EX39 1DH
United Kingdom

Annex A

When this applies:
This supplement applies only to our Business Contact Directory Service (the “Directory”). It does not apply to other Services.What the Directory isWe compile and publish a searchable directory of businesses to help users find and contact legitimate businesses.Categories of data we process for the Directory• Corporate/business contacts (auto-list, opt-out):Business name, trading name, company number (where available), business address, generic or role-based email addresses (e.g., info@, sales@), main switchboard phone numbers, website URLs, and business social profiles. We will contact businesses to allow opt-out
• Sole traders / partnerships using personal details (opt-in):
Where the only available contact details identify a natural person (e.g., firstname.lastname@, a mobile number assigned to an individual, or a home/trading address that is a personal address), we will not publish those details unless the business owner opts in. We will contact the owner to request consent.SourcesPublic registers and openly available sources (for example: official registries, trade association lists, the business’s own website, publicly visible social profiles, and reputable public directories).What we do with the data• Publish a basic listing for corporate contacts (non-personal contact points only).
• Contact business owners to verify details, provide an easy opt-out for corporate listings, or obtain opt-in from sole traders using personal details.
• Maintain accuracy (periodic checks; corrections on request).Lawful basis• Legitimate interests (UK GDPR Art. 6(1)(f)) for corporate/business contact data: operating a public directory of businesses and enabling discovery/verification of genuine business contact points. We have assessed and balanced these interests and provide a clear opt-out for corporate contacts.
• Consent (Art. 6(1)(a)) for sole traders/partnerships where contact details are personal data: we will publish only after opt-in consent is provided by the business owner. Consent can be withdrawn at any time.CommunicationsWe may send a one-off or limited verification message to a business contact point (e.g., [email protected] or main switchboard) solely to confirm details, provide the opt-out/opt-in link, and request corrections. These verification communications are not marketing and include a straightforward way to opt-out of the Directory.Opt-out / Opt-in and your choices• Corporate/business contacts: You can opt-out of your listing at any time via the link provided in our verification message or by contacting us at [email protected]. We will remove or redact your listing within 30 days and add minimal details to a suppression list to avoid re-adding you inadvertently.
• Sole traders using personal details: We will not **publish personal contact details unless you opt-in. If consent is withdrawn later, we will remove or redact the listing within 30 days.Retention for the Directory• Published corporate listings: Retained while the business is active and listed; reviewed at least every 12 months; removed or corrected on request.
• *Sole trader/personal listings: Retained only with current consent. Removed within 30 days of withdrawal.
• Suppression records (opt-out): We keep minimal information (e.g., hashed email/phone and domain) only to prevent re-adding you; retained as long as necessary to honour the opt-out.
• Unverified sole trader contacts: If we cannot obtain opt-in, we will not publish and will delete outreach details within 90 days (or sooner on request).Where we store and who processes the dataDirectory data is stored on our hosting and backup providers in the EEA (and processed by our usual sub-processors for hosting and delivery). We do not sell directory data. (See the main policy for our security practices and sub-processor list.)Your rightsYou can request access, correction, deletion, or object to processing at any time. For sole traders, you may withdraw consent at any time. See “What are your privacy rights?” in the main policy for how to exercise these rights.

Annex B

Service-specific Privacy Supplement: Business Promotions & Advertising Services(Applies only to our promotional/advertising services relating to our Business Contact Directory Service (the “Directory”), e.g., sponsored links, boosted listings, referral offers. It does not apply to other Services.)What we send
We may send business-to-business emails or messages promoting our Directory Services (e.g., sponsored links, referral programmes, boosted listings). These are direct marketing communications.Who we contact and on what basis- Corporate subscribers (companies, LLPs, most incorporated bodies): We may send B2B marketing emails/texts without prior consent under PECR. We will always (i) identify ourselves and (ii) provide a valid unsubscribe/opt-out in every message. We rely on legitimate interests under UK GDPR and balance this with your rights.
- Sole traders/“individual subscribers” and some partnerships: We will only send email/SMS marketing with valid consent or where the soft opt-in strictly applies (i.e., we collected your details directly from you during a sale or negotiations for a sale, the messaging is about our similar services, and you were given an opt-out then and in every message). If those conditions aren’t met, we won’t email/SMS you marketing.What every message includes
We do not disguise our identity and we include a working unsubscribe address/link in each message (individuals and corporates). We honour all opt-outs.Right to object / unsubscribe
You (or your business) can object to/direct-marketing at any time; we will stop. (For personal data, this is an absolute right under Article 21.) Use the unsubscribe link or email [email protected].Phone calls (if used)
For live B2B sales calls, we screen numbers against TPS/CTPS, display our number, state who’s calling, and respect do-not-call requests. We do not make automated marketing calls without prior consent.Where we got your details
Publicly available corporate contact points (e.g., role-based emails like info@, switchboard numbers, websites, official registers) or details you gave us. If we’re unsure whether a contact is an individual or corporate subscriber, we treat it as an individual to avoid PECR breaches.Suppression (unsubscribe) list
If you opt out, we keep minimal suppression records (e.g., hashed email/number) to ensure you’re not re-added. This is necessary and proportionate to honour your choice.

Annex C

Sub-Processor listVersion: 1.0
Effective date: 12 Aug 2025
Owner: Chemica Labs Ltd.How we appoint sub-processors (summary)
- Article 28 DPA terms; confidentiality & security obligations.
- Purpose-limited access; minimum necessary permissions; transfer safeguards.
- Vendor risk review on onboarding and periodic reassessment.
- Notify controllers of material changes (where applicable).Current sub-processorsHostinger International Ltd
- Role: Hosting / VPS
- Processing: Application & database hosting
- Data categories: Membership; card; delivery (transient)
- Regions: France (EEA)
- Transfer: N/A (EEA)
- Security: ISO 27001:2017; 24/7 DC security & monitoring; advanced EDR; DDoS & malware protections; automatic backups
- Notes: DB port not publicAmazon Web Services (AWS) — S3
- Role: Storage / Backups
- Processing: Backups (DB snapshots; objects)
- Data categories: DB snapshots incl. membership & card data
- Regions: EEA (e.g., eu-west-1)
- Transfer: N/A (EEA)
- Security: ISO 9001, 27001, 27017, 27018; encryption at rest & in transit; fine-grained access control; 30-day lifecycle
- Notes: —Apple Wallet / APNs
- Role: Wallet & notifications
- Processing: Pass issuance & push notifications
- Data categories: Device tokens; pass metadata
- Regions: On-device; global distribution
- Transfer: N/A (no user data stored)
- Security: Pass data stored locally; Secure Enclave & biometrics; APNs uses TLS
- Notes: Pass delivery / updatesGoogle Wallet / FCM
- Role: Wallet & notifications
- Processing: Pass issuance & push notifications
- Data categories: Device tokens; pass metadata
- Regions: Global
- Transfer: SCCs & Google safeguards
- Security: Encryption at rest & in transit; logical tenant isolation; restricted employee access & 2FA
- Notes: Pass delivery / updatesController-appointed vendors (only when a controller instructs us)Controller email provider
- Role: Email delivery (controller account)
- Processing: Send emails on controller’s behalf
- Data: Delivery emails
- Regions: eu-west-1
- Transfer: N/A
- Notes: Controller-appointedRetention & access (sub-processor context)
- Access scope: Least-privilege; role-based.
- Data at rest: Encrypted; keys controlled by Chemica.
- Data in transit: TLS.
- Backup retention: 30 days (AWS S3 lifecycle).
- Logs: ≤ 30 days (longer only for security/legal need).
- Deletion on exit: Contractual deletion/return; certificates on request.Change notifications (controllers)
- Changes covered: New/replacement sub-processor; region or processing change.
- Notice period: 30 days prior (or as agreed in the DPA).
- Controller rights: May object within the notice period; good-faith resolution.Change log
- 12 Aug 2025 — Initial publication: Added Hostinger, AWS S3, Apple, Google; controller email provider placeholder.

© Chemica Labs Ltd.